FAQ
Questions about Smart Serve – answered briefly
These are the questions tennis schools ask most before switching: pricing, setup, features and data protection. If yours isn’t here, write to us and you’ll get a personal reply within 24 hours.
No setup feeYou only pay for what you use
1–2 hoursto get started – we migrate your data
Data in Switzerlandunder Swiss law, backed up daily
4 languagesSupport in German & English
Reply within 24 hdirectly from the developer
No matching question – write to us, we reply personally. info@smartserve.ch
General
Who is Smart Serve for?
For tennis schools in Switzerland, from the self-employed coach with 20 participants to the school with more than 300 participants and several coaches. Smart Serve is built around the day-to-day of a tennis school: courses, groups, coaches and invoicing.
Do we need special hardware or anything else?
No. Smart Serve runs in any up-to-date browser (Chrome, Safari, Firefox, Edge) and as an app for iOS and Android. A computer, tablet or phone with internet access is all you need.
Which languages is Smart Serve available in?
German, French, Italian and English, on the web and in the app. Everyone sets their own language, whether they’re an admin, coach, player or parent. That way, bilingual schools and mixed coaching teams work in the same system. Our support is available in German and English.
Is there a mobile app?
Yes, for iOS and Android. Coaches see their schedule there, while players and parents book lessons and get push notifications, for example when training is called off because of rain. As an admin, you have every feature with you on the go.
Do we need technical know-how?
No. If you can write an email, you can use Smart Serve. We migrate your existing data and support you personally when you start.
Getting started
How quickly can we get started?
Your school is set up in 1–2 hours, and you can start testing Smart Serve. If you choose it, we guide you personally through your first registrations and invoices.
Is there a free trial?
Yes. After the demo, we set up a test environment for your school with you. You try Smart Serve out yourself, and we guide you personally. You don’t have to decide until afterwards.
Can we import existing data?
Yes, we do the data migration for you. Send us your participants, families and coaches as an Excel list or as an export from your current system. We import everything into Smart Serve, so you don’t retype a thing.
How does support work?
Directly from the developer, by email, WhatsApp, phone or video call. You get a reply within 24 hours, in German or English. Support is included for active customers.
What happens if Finn is unavailable?
A partner company with two developers can step in. Your school’s data is stored on servers in Switzerland and backed up daily.
Features
Can invoices, reminders and dunning notices be sent automatically?
Yes. Smart Serve creates Swiss QR-bills (the standard Swiss payment slip) and sends payment reminders and dunning notices automatically. Parents and players pay by QR-bill, TWINT (Swiss mobile payment) or card. Upload your bank statement and Smart Serve matches the payments automatically. With the newsletter feature, you can for example remind people of registration deadlines.
How does AI group planning work?
Smart Serve suggests groups based on the participants’ playing level, age and availability. If a court or coach would be double-booked, you see it straight away in the season planner. Depending on your starting point, this gets 60–90 % of the group planning done. You move the rest by drag & drop.
Can my customers book lessons online?
Yes, around the clock in the app. Your customers only see the slots that are actually free with a coach. All you do is release your availability. Every booking is confirmed automatically and goes straight into invoicing.
What happens with cancellations?
You cancel a lesson with one click, and participants get a push notification. Cancelled lessons are not charged. When it rains or someone is ill, you skip the round of phone calls.
Can several people work at the same time?
Yes. Everyone works with their own login and the right permissions, for example admins, coaches or accounting.
Can we export data for accounting?
Yes. Financial data can be exported as CSV or Excel. For larger schools, we can set up a direct connection to your accounting software on request.
Data protection & security
What about data protection?
Your school’s data is stored on servers in Switzerland, backed up daily and processed under the Swiss Federal Act on Data Protection (FADP). Data is encrypted in transit via SSL/TLS. We don’t sell any data and only use it to run Smart Serve for you. For some services, such as push notifications, we work with service providers. You’ll find which ones in our privacy policy (in German).
Are backups made regularly?
Yes. Backups are created automatically every day. If needed, data from the last 14 days can be restored.
Does Smart Serve work without internet?
No. Smart Serve needs an internet connection. The app cannot currently be used offline either.
Pricing
How much does Smart Serve cost?
The price depends on the lessons you manage in Smart Serve. The more lessons you manage, the cheaper each one gets (tiered pricing).
- No setup fee, no base fee – you only pay for what you use
- Only lessons that take place count – you pay nothing for rain or cancellations
- One-year contract – if you stop earlier, no further costs arise
- No hidden costs
How is billing done?
Monthly by QR-bill, based on the lessons managed.
Is there an offer for Swiss Tennis Label Schools?
Yes. There is an exclusive offer for Swiss Tennis Label Schools – details on request. Request the offer.
Free demo
Your question wasn’t here? Ask Finn directly.
In 30–45 minutes, Finn answers your questions directly in Smart Serve, using your tennis school as the example. Free, online or on site.
- Send your requesta time within 24 hours
- Demo with Finn30–45 minutes
- Set it up togetherthen try it yourself
Finn Menzi
Founder, developer & tennis coach
“I’ll look at how your school runs today and show you what Smart Serve can take off your hands.”
Start risk-free
- You test Smart Serve for free before you decide
- No setup fee and no base fee
- You only pay for lessons that take place
- Developed & hosted in Switzerland
Thanks. Your request is with Finn.
Finn will get back to you personally within 24 hours and suggest a time. The confirmation is already in your inbox. If you can’t see it, check your spam folder. If you like, jot down roughly how many players and coaches your school has before then.
Demo with Finnfree · 30–45 minutes
Book a demo
The software for tennis schools in Switzerland. Built by a tennis coach, with support straight from the developer.
Software from Switzerland
Product
App
Made in Switzerland